Product updates

Getting answers no longer means emailing and waiting. The new help center covers setup, scheduling, time off, volunteers, billing, and more — searchable, and reachable without logging in.

Every article ends with a way to reach a real person, and the search box tells us what people look for so we know what to write next.

Some shifts cover two desks — open on the Info Desk, then move to Circulation after lunch. Those now show as one continuous shift with both desks labeled.

Flip to the service-points view to read the same week by desk, and see exactly who's covering what.