Someone didn't get their invite email
Last updated July 3, 2026
Almost always it's one of two things: the invite was created but never sent, or it was sent but got filtered. Both are quick to fix.
- Go to People → Pending invites.
- If the status is Pending, click Send invite emails (or Resend on that row).
- If it already says Sent, use Resend — this also reveals a copyable accept link you can paste into a chat or text.
Heads up
Ask them to check spam and promotions folders, and to add our sending address to their contacts. Library spam filters are the most common culprit.
If email delivery isn't working for anyone at your library, that's a per-account setup we handle — email us and we'll get it wired up.
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